I love audiences. Whether it's answering research questions, developing in-museum experiences, interacting on social media, or giving tours, my work centers on keeping human beings at the center.

Museum Experience and Education Specialist
Digital Learning and New Media
US Holocaust Memorial Museum



My current job lives at the intersection of the in-museum experience and digital interactives. In the past two years, this has included:

  • Leading ethnographic research and visitor surveys and, based on this research, overseeing the creation of new orientation materials for visitors to the Museum.

  • Managing the team building and overseeing day-to-day work on History Unfolded: US Newspapers and the Holocaust, a project inviting people all over the country to research their local newspapers from the 1930s and 1940s.

  • Serving as project lead for the Holocaust Museum's summer pilot of USC Shoah Foundation's New Dimensions in Testimony interactive Holocaust survivor testimony project.

  • Running a year of pilot projects in the permanent exhibition to learn how visitors might use their smartphones in the exhibits.

  • Creating and hosting the Museum's first Instameet, one month after the Museum expanded its policies in order to allow photography in the exhibitions.


Social Media Strategist and Community Manager
US Holocaust Memorial Museum



I managed the Museum's social media channels (Facebook, Twitter, Google Plus, Storify, and eventually Instagram), growing our community to more than 500,000 participants. I set strategy and coordinated policies for social media use museum-wide, including the creation of social media "ambassadors" to involve non-marketing staff in sharing our work with the public.



Coordinator, Leadership Programs
US Holocaust Memorial Museum



After graduate school, I worked on a number of contracts at the Holocaust Museum. Memorable projects included:

  • Providing ethical leadership training for law enforcement officers through the Museum's Law Enforcement and Society program.

  • Coordinating docents for the Museum's special exhibition on Nazi propaganda, and for museum tours for visitors who are blind.

  • Overseeing the First Person: Conversations with Holocaust Survivors public program.

  • Serving as community manager for the Museum's first citizen history project, Children of the Lodz Ghetto: A Memorial Research Project.

Before coming to the Holocaust Museum, I explored museum education and the visitor experience during part-time work and internships at:

Jewish Historical Society of Greater Washington

National Museum of American History

Jewish Museum of Vienna

The George Washington University, Washington, DC
MAT, Museum Education



Princeton University, Princeton, NJ
AB, German (Magna cum Laude)


What I do.


User research

Service design

Social media

Enough HTML and CSS to be dangerous




Yiddish (a bissl)

Work so far.

© 2017 by Elissa Frankle.
Thanks to 
Wix.com for making version 1.0 easy.


epfrankle AT gmail DOT com

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